Knowiz
Solutions · E-commerce

Pre-sales, post-purchase, all on autopilot.

Answer product questions, look up order status, start returns — without making customers wait or making your team retype the same thing.

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Use cases

What Knowiz does for E-commerce teams

01 · Pre-sales
Answer the question that decides the cart

Sizing, fit, materials, shipping time, gift-wrap, restock dates. Knowiz pulls live data from your catalog and quotes accurate ETAs.

02 · Order status
Where is my order?

Customer types an email; Knowiz looks up the order, summarizes status, and offers the next action — track, edit address, or escalate.

03 · Returns
Returns without a queue

Triage the return reason, generate the label, and update the helpdesk. Edge cases route to a human with full context.

04 · Concierge
Build-the-bundle suggestions

"What goes with this?" — Knowiz suggests bundles based on inventory, margin, and seasonal logic. Tracked in analytics.

Sample dialogue

What it sounds like

Will the brushed merino sweater stretch out? I’m a M in Everlane.
About half a size after the first wash — so a small in our brushed merino is closest. We have 7 in stock. Want me to start a cart?
Sizing without the guesswork

Pulls live size charts and stock counts so the customer commits to the right SKU.

I ordered a couch on the 3rd, what’s the status?
Order #28419 — out for delivery today between 2 and 5pm. Want me to send a text when the driver is 10 minutes out?
“Where’s my order?” — answered

Looks up the order against your OMS and offers the next action — track, edit address, or escalate.

The dress runs huge, I want to return it.
Sorry it didn’t fit. I’ve started the return — label sent to your email. We’ll refund $89 the day it’s scanned. Want a smaller size shipped now while you send this back?
Returns without a queue

Triages the reason, generates the label, and updates the helpdesk — only edge cases reach a human.

Outcomes

Outcomes in 30 days.

38%
Lift in conversion on chat-engaged sessions
67%
Order-status questions resolved without an agent
24%
Reduction in return-related ticket volume
FAQ

Common questions

Yes — native app for Shopify, plus connectors for WooCommerce, BigCommerce, and custom Postgres.

Stop answering the same questions from your customers.

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