Solutions · E-commerce
Pre-sales, post-purchase, all on autopilot.
Answer product questions, look up order status, start returns — without making customers wait or making your team retype the same thing.
Use cases
What Knowiz does for e-commerce teams
01 · Pre-sales
Answer the question that decides the cart
Sizing, fit, materials, shipping time, gift-wrap, restock dates. Knowiz pulls live data from your catalog and quotes accurate ETAs.
02 · Order status
Where is my order?
Customer types an email; Knowiz looks up the order, summarizes status, and offers the next action — track, edit address, or escalate.
03 · Returns
Returns without a queue
Triage the return reason, generate the label, and update the helpdesk. Edge cases route to a human with full context.
04 · Concierge
Build-the-bundle suggestions
"What goes with this?" — Knowiz suggests bundles based on inventory, margin, and seasonal logic. Tracked in analytics.
Sample dialogue
What it sounds like
Will the brushed merino sweater stretch out?
A little — about half a size after the first wash. We recommend sizing down if you’re between sizes. Want me to share the size chart for your usual brand?
Yeah, I’m a M in Everlane.
Then a small in our brushed merino is the closest fit. We have 7 in stock. Want me to start a cart?
Outcomes
What teams see in 30 days
38%
Lift in conversion on chat-engaged sessions
92%
Order-status questions resolved without an agent
4.6×
More qualified leads than the contact form
FAQ
Common questions
Yes — native app for Shopify, plus connectors for WooCommerce, BigCommerce, and custom Postgres.
Built for e-commerce, ready in an afternoon.
No code, no integration sprint. Bring your data, ship a working agent.