Knowiz
Solutions · Financial services

Servicing customers without saying the wrong thing.

Account questions, KYC checks, fraud triage, FAQ — answered in your policy, your tone, with full audit trail.

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Use cases

What Knowiz does for Financial services teams

01 · Servicing
Balance, transactions, statements

Read-only data fetches with strong identity checks. Customers self-serve; agents only see escalations.

02 · KYC
Document collection without the queue

Walk customers through ID upload, address verification, and beneficial-ownership forms.

03 · Fraud triage
First responder, never the last

Suspect activity? Agent gathers facts, freezes if policy allows, and routes to fraud ops with the full timeline.

04 · Disclosures
Required language, every time

Knowiz enforces required disclosures, jurisdiction-appropriate language, and refusal of out-of-scope advice.

Sample dialogue

What it sounds like

Why was my card declined at the grocery store?
I see one decline at 2:14pm flagged for unusual location. Were you traveling? If so I can clear the travel hold for the destination through this Friday.
Acts on policy, not guesswork

Knows your policy, takes the in-scope action, refuses what it shouldn’t — every conversation logged.

Your form rejected my passport scan.
I see — the scan was clipped at the bottom, so the MRZ couldn’t be read. Try the upload tool I just linked; it auto-frames the page. I’ll review the moment it lands.
KYC without the queue

Walks customers through ID upload, address verification, beneficial-ownership — all gated by step-up auth.

There are charges on my card I didn’t make.
I see 3 transactions today flagged for review — Best Buy $812, DoorDash $42, Apple $999. I’ve frozen the card and opened case #FT-2841. A specialist will call within 15 minutes. Are you safe?
Fraud triage, first responder

Gathers facts, freezes if policy allows, and routes to fraud ops with the full timeline attached.

Outcomes

Outcomes in 30 days.

73%
Self-service rate on top-10 servicing intents
41%
Drop in inbound call volume on routine servicing
6 min
Time saved per fraud-triage handoff (average)
FAQ

Common questions

SOC 2 Type II, ISO 27001, PCI-DSS scope reduction. Configurable retention by jurisdiction.

Stop answering the same questions from your customers.

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