Knowiz
Solutions · Travel & hospitality

Concierge that’s always on, in any time zone.

Bookings, itinerary changes, recommendations, and after-hours questions — handled in your brand voice.

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Use cases

What Knowiz does for Travel & hospitality teams

01 · Bookings
Reservations without the call

Real-time availability, parties of any size, table preferences, dietary notes — all captured and pushed to your PMS.

02 · Itinerary
Changes without the wait

Flight delays, late check-ins, room moves. Knowiz updates the booking and confirms with the front desk.

03 · Recommendations
Personal, current, on-brand

Local pairings drawn from your concierge picks, not generic lists. Updated by your team in Notion or Google Docs.

04 · Loyalty
Recognize repeat guests

Pull stay history at conversation start. Greet by name, remember preferences, suggest the upgrade.

Sample dialogue

What it sounds like

Can we get a table for 4 on Friday at 7? One of us is gluten-free.
We have 7:15pm — locking in the Patel party of 4, GF noted. Chef will reach out with options before the visit. Confirmation emailed.
Reservations into your PMS

Real-time availability, party size, dietary notes — captured and pushed straight to your booking system.

My flight got pushed to 1am. Can I still check in tonight?
Yes — I’ve extended check-in to 2am and let the night manager know. Your room key will be at the desk. Anything else you need set up before you arrive?
Itinerary changes after hours

Flight delays, late check-ins, room moves — Knowiz updates the booking and notifies the front desk.

What’s good for dinner near the hotel?
Three of our team’s picks tonight: Cinco (8 min walk, Spanish small plates), Ibu (12 min, Indonesian, vegetarian-friendly), Locale (5 min, Italian, kid-friendly). Want me to book one?
On-brand recommendations

Local picks drawn from your concierge file, not generic lists — kept current by your team.

Outcomes

Outcomes in 30 days.

38%
Lift in direct bookings vs OTA
2.4×
More after-hours bookings captured
+0.4★
Average guest review score uplift (out of 5)
FAQ

Common questions

Cloudbeds, Mews, Opera, Lightspeed, OpenTable. Custom PMS via webhook or REST.

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