Knowiz docs
Welcome to Knowiz
Build customer agents that draw on your knowledge, talk in your voice, and resolve conversations across every channel your customers use.
Ship an agent on your website in five minutes.
End-to-end walkthrough of personas, knowledge, and escalation.
What is Knowiz?
Knowiz is a platform for building, deploying, and operating customer agents. The platform has four primitives: agents (the personas customers talk to), knowledge (the sources they draw from), channels (where conversations happen), and analytics (what you do with the data conversations produce).
Mental model
An agent is configuration, not code. It points at one or more knowledge sources, has a persona and a tone, follows a set of escalation rules, and runs on one or more channels. The same agent can serve a web widget and a WhatsApp number simultaneously — same brain, different surfaces.
agent: support-en
persona: friendly-sdr
knowledge: [help-center, pricing-pdf]
escalate_when:
- sentiment: angry
- intent: refund_>_500
channels:
- web: *
- whatsapp: +1-415-555-0142