Everything an agent needs in one place.
Agents, knowledge, a unified inbox, analytics, and integrations — built as one platform so the parts know about each other.
Agents that think before they talk.
Personas, escalation rules, tone of voice — all in one place. Tune your agent against real conversations until it sounds exactly like your team.
Build a working agent without writing prompts
Forms, not prompts. Sliders for tone, dropdowns for escalation, a draftboard for canned answers.
- Personas
Pick a role (SDR, support, concierge), a register (formal, casual), and verbosity. Save as a template, reuse across channels.
- Escalation
Hand off to a human on intent, sentiment, or any field. Send to email, Slack, or a webhook. Always with full context.
- Guardrails
Restrict topics, force citations, mask PII, and refuse out-of-scope questions. Test against an eval set before you ship.
From blank canvas to live agent in four steps
Sales, support, concierge, internal helper.
Sliders + dropdowns. No prompts.
Crawl your site or upload PDFs.
Web, WhatsApp, voice, help center.
Frequently asked
One layer for everything you know.
Crawl your site, upload docs, sync Notion or Confluence. Knowiz indexes, refreshes, and keeps every answer cited to a source.
Sources that stay fresh on their own
Every answer cites the source it came from. When the source changes, the answer changes.
- Auto-refresh
Sitemaps, RSS, and SaaS connectors poll on a schedule. Manual sources can be re-crawled with one click.
- Citations
Every answer links the exact page or section. Customers can click through; agents are forced to ground.
- Coverage map
See which topics have weak or stale knowledge. Knowiz suggests what to write next based on what users actually ask.
Index in minutes, refresh forever
Sitemap or single page — both work.
Allow / deny patterns, depth, freshness.
See the chunks before they go live.
Find gaps based on real questions.
Frequently asked
Every conversation, one timeline.
Web, WhatsApp, voice, email, help-center tickets — they all land in a single inbox. Filter, tag, escalate, hand off without losing context.
Built for teams, not single agents
Watch live, jump in mid-conversation, and assign threads without context-switching tools.
- Live takeover
Press T to take over a thread. The agent steps aside; the customer never notices the handover.
- Tags & filters
Auto-tag by intent, sentiment, channel, lead score. Save filters as views; share with the team.
- Audit trail
Every message, edit, escalation, and tool call is logged. Export to CSV or stream to your warehouse.
How conversations flow
Any channel, any time of day.
Grounded, cited, in the right tone.
Intent, sentiment, lead score.
When the rules say so — never blind.
Frequently asked
See what your customers actually want.
Top intents, unanswered topics, lead scoring, channel mix. Knowiz emails you a Monday brief on what changed and what to fix.
Dashboards built for action, not vanity
Every chart links back to the conversations behind it. No exporting to Excel.
- Intent trends
What customers are asking about, week over week. Click any bar to read the threads.
- Coverage gaps
Topics asked often, answered weakly. Sorted by volume × low confidence.
- Monday brief
A weekly email summarizing wins, regressions, and three things to fix this week.
From conversations to a weekly brief
Across all channels, in real time.
Intent, sentiment, lead, confidence.
Trends, coverage, channel mix.
5-minute read. Three things to do.
Frequently asked
Plug into the tools you already pay for.
CRMs, helpdesks, calendars, knowledge bases — Knowiz writes to them, reads from them, and stays in sync.
Two-way by default
No one-way pushes. Knowiz writes back what customers said and what was decided.
- CRMs
HubSpot, Salesforce, Attio, Pipedrive. Write leads with full transcript and lead score.
- Helpdesks
Zendesk, Intercom, Front. Create tickets, sync macros, post agent replies as drafts.
- Knowledge & calendars
Notion, Confluence, Drive — read sources. Cal.com, Google Calendar — book on the fly.
How a connection works
OAuth in 30 seconds.
Read, write, or both.
We pre-map the obvious ones.
Audit log, retries, alerts.
Frequently asked
Try Knowiz on your own data.
Spin up an agent in under 10 minutes. Free for 7 days.