Channels · WhatsApp

Two-way on the channel customers use most.

WhatsApp Business via the Cloud API. Reply in 5 seconds, capture leads, escalate to your team — without a phone in someone’s drawer.

Connect

Either bring your existing WABA, or generate a QR-to-chat link in two clicks for in-store and event use.

# Connect WABA
1. OAuth into Meta Business
2. Pick a phone number
3. Verify the display name

# Or scan-to-chat
knowiz.app/qr/agt_28ck1zr9

Capabilities

What WhatsApp agents can do

Templates handled

Knowiz manages template approval, rotation, and locale variants. No copy-paste from the Meta dashboard.

24-hour window

Auto-detect when a session is closing; the agent re-engages with a templated nudge if appropriate.

Rich messages

Buttons, lists, locations, attachments, voice notes — all native, no fallbacks.

FAQ

Knowiz subscription + Meta’s per-message fees. We pass Meta’s costs through at cost.